ERA 500 LB Multi-Shift 24/7 Heavy Duty Operator Chair - Odyssey
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Made To Order! Ships in 10-12 Weeks
Warranty: Limited Lifetime Warranty Handled by Husky Office Learn More
Manufactured in the USA and designed for 911 dispatch, control rooms, and 24/7 multi-shift use, ERA office chairs are an industry leader in the intensive use seating market. The inspiration of ERA office chairs comes from the auto industry, specifically OTR trucking and similar applications where users are seated all day, every day. ERA aims to offer the highest quality office chairs with a focus on maximum comfort and durability. With decades of experience, each chair is made by master craftsmen with attention to every detail. From the strongest components to the finest Italian leather, each chair is manufactured with pride.
ERA Limited Lifetime Warranty
ERA Office Chairs (ERA) warrants its office chairs frame and pneumatic lift to be free from material defects and workmanship, to the original purchaser acquiring the chair, for life. ERA will repair or replace and unaltered office chair frame and/or pneumatic lift, which based upon ERA’s examination, proves to be defective. On all other parts, length of warranty varies.
This warranty does not cover “to and from” delivery charges. The warranty does not apply to items that in ERA’s judgment were subjected to any form of abuse, misuse, neglect, alterations, or any damages caused by shipment, storage, accidents, fire, flood, or natural disaster. The warranty does not apply to soiling to or normal wear-and-tear.
ERA shall not be liable for incidental or consequential damages such as expenses for transportation, loss, or damage to personal property, loss of your product, inconvenience, or loss of income. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
Coverage Timeline for Standard Use Claims:
Pneumatic Lift: Lifetime
Base/Casters: 5 Years
Mechanism: 5 Years
Lumbar: 5 Years
Arms: 5 Years
Foam: 2 Years
Upholstery: 2 Years
Special Notice for Multi-Shift Usage
Multi-Shift Usage is defined as any type of usage beyond a typical 8-hour work day. This may occur in situations of 24-7 use applications where three, 8-hour shifts apply. This may occur in situations where a single user extends usage of the chair for more than 8 hours per day.
For chairs used in multi-shift applications, ERA shall warrant the chair frame and/or pneumatic lift for life. All other parts adhere to separate, designated multi-shift usage terms. All other terms and conditions apply as stated in the warrant for standard use.
Coverage Timeline for Multi-Shift Claims:
Pneumatic Lift: Lifetime
Base/Casters: 2 Years
Mechanism: 3 Years
Lumbar: 2 Years
Arms: 2 Years
Foam: 1 Year
Upholstery: 1 Year
Due to the custom nature of ERA products, this item has specific return guidelines:
- ERA products must initiate a return within 15 days of receipt
- Items must be in original condition, repacked as best as possible in original packaging. We cannot accept returns without original packaging.
- There is no restocking fee on orders of 1 chair. On multi-piece orders, there will be a restocking fee of 25%
In addition, our standard return policy will apply the following:
- Please notify us to open a return request. Please do not send any items without authorization as the return address will depend on your purchase.
- Returns initiated by "refusing" a shipment will incur a 35% restocking fee and the cost of return shipping as the item will not be shipped to the correct location.
- The buyer is responsible for arranging and paying for return shipping unless the return is a result of our error. If there is an issue with your order, please contact us.