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Return Policy

  • Items must be in brand new condition, and in the original packaging.
  • Eligible items must be returned within 30 days of delivery unless otherwise noted:
    • ERA (14 Days)
  • Items from below manufacturers are considered custom and are not eligible for return
    • Sitmatic
    • SitOnIt
    • Lesro
    • HPFI
    • Indiana Furniture
    • Kwalu
    • ergoCentric
    • 9to5 Seating
  • Buyer is responsible for arranging and paying for return shipping.
  • 35% restocking fee applies on multi-piece orders over $750.00
  • Returns initiated by “refusing” a shipment will incur a 35% restocking fee and the cost of return shipping as the item will not be shipped to the correct location.

Exchanges:  We don't offer direct exchanges of items but you can return an eligible item for a refund within the return period.  At any time, please place a new order for the replacement item.

Refunds:  Refunds are processed once the item has been received and checked at the manufacturer’s warehouse.  It may take 3-5 business days for refunds to the original payment method once the return has been approved.  

Shipping Information

Most items cannot be shipped to PO boxes. Please provide a physical address during checkout.

Please Note: Multi-piece and oversized items often ship via common freight carrier.  Standard shipping rates and items eligible for free shipping include curbside or dock to dock delivery only. You will be responsible for unloading, unless additional services are purchased. If you require a lift gate, inside delivery, or other services, please contact us for an additional services quote.  We are happy to work with you to accommodate your specific delivery needs if requested, including and up to full installation & trash removal.

How will my order be shipped? Most items are shipped via FedEx or UPS Ground. Large quantity orders may be shipped via common freight carrier.

What is the typical handling time? Products have varying lead times, depending on the manufacturer.  Lead times are noted in each item's product description, and when you add an item to your cart in the cart area.

When will I receive my order? Depending on your location, please allow 2-7 business days for FedEx and UPS shipments. The average is about 3 or 4 business days from date of purchase. Freight shipments can vary depending on the carrier and your location. Please allow 7-10 business days on average for freight shipments, in rare cases up to 14 business days. Unfortunately, we are unable to send shipments via expedited services (overnight, etc) due to the size restrictions the carriers have in place.

Where do you ship from? We ship from warehouses all over the US. Your order will ship from the closest location that has your item in stock. If you order more than one item, it is possible that they will ship from different locations and may arrive at different times.

Where is my tracking information? We send out a shipping confirmation email when your item is shipped that includes your tracking information and the carrier. Sometimes, this email can end up in your spam folder, so if you have not received it, check there. You can also view your tracking information by logging into your account with the email address used on your order. If you need help, just contact us.

Shipping Help

My item was damaged during shipment: While uncommon, items can be damaged during shipment.  nAll we need is a photo of the damage areas, including damaged boxes or packaging, and we will work with you on sending out replacement parts. Photos will be used to file a claim with the carrier. You can submit your damage claim via the form on the customer service page, or give us a call and we will help you out.

I haven't received my item yet: First, let's check your tracking information. Find the tracking number for your order located in the Shipping Confirmation email that was sent when your item was shipped. If you cannot find this email, you can check your tracking information by logging into your account using the email address from your order. If neither of these are possible, feel free to contact us.

Once you have found your tracking information, check it on the carrier's website. Below are links to our most common carriers. If your tracking information is not updating properly, or has not received an update in several days, please contact us.

FedEx: www.fedex.com
UPS: www.ups.com